Partner Return Terms

These Partner Return Terms are part of your Partner Program agreement with Bicycle Book, LLC (BicycleBlueBook.com). They explain what Partner Stores owe buyers on returns and refunds, what BicycleBlueBook.com refunds, and when BicycleBlueBook.com steps in. By selling on the BicycleBlueBook.com Marketplace as a Partner Store, you agree to these terms.

Last updated: November 5, 2026
Effective: November 5, 2026
Reading time: 3 minutes

§ 01

Who These Terms Cover

These terms apply to Partner Stores: bicycle retailers approved for the Partner Program that sell through the BicycleBlueBook.com Marketplace. They apply to every Marketplace order a Partner Store sells. They do not change the terms for private (peer-to-peer) sellers. If these terms conflict with other Partner Program terms about returns or refunds, these terms control.

§ 02

Honor Your Posted Return Policy

You must honor the return policy posted on the listing at the time of purchase. Each order keeps a record of that policy. Changes you make to your return policy later apply only to future orders. If your policy does not accept returns, the Blue Book Promise still applies, as described in section 08.

§ 03

Response and Refund Deadlines

Respond within 2 business days. Approve, decline, or offer a partial refund within 2 business days of the buyer's return request.
Refund within 3 business days of delivery. Issue the refund within 3 business days after the carrier confirms delivery of the returned bike to your store. The refund deadline starts on carrier-confirmed delivery, not when you mark the return as received.

If you miss a deadline, the return is marked overdue and the buyer may ask BicycleBlueBook.com to review it. A missed deadline does not approve or refund a return automatically.

§ 04

Return Shipping

Return shipping follows your posted return policy. If your policy says you pay for return shipping, or that you split it with the buyer, you must provide a prepaid return label with tracking when you approve the return. If the buyer pays for return shipping, the buyer ships the bike and adds tracking.

§ 05

Refund Amounts

Problem returns. When an item is not as described, is missing parts, or was damaged in shipping, the refund includes the original shipping charge.
Change-of-mind returns. The refund does not include the original shipping charge, unless you choose to refund it.

§ 06

Commission and Processing Fees

Full refunds. When you issue a full refund, BicycleBlueBook.com refunds its commission on the order to you.
Partial refunds. When you issue a partial refund, BicycleBlueBook.com keeps its commission.
Payment processing fees. Payment processing fees are non-refundable on every refund and are borne by you.

§ 07

Recovery of Refund Amounts

When a refund is issued on one of your orders, BicycleBlueBook.com may recover the refund amount from you by:

reversing the order's payout to you;
debiting your Stripe account balance; and
if your Stripe balance is not enough, debiting the bank account linked to your Stripe account.

You authorize BicycleBlueBook.com and its payment provider, Stripe, to make these reversals and debits.

§ 08

Buyer Escalation and the Blue Book Promise

Returns stay between you and the buyer unless the buyer escalates. A buyer may ask BicycleBlueBook.com to review a return within 14 days after you miss a deadline, or after you decline a return for an item that was not as described, was missing parts, or was damaged in shipping and that the buyer reported within 48 hours of delivery.

The Blue Book Promise is the backstop when a store does not honor its posted return policy. It covers problems reported within 48 hours of delivery, including on listings that do not accept returns.

If BicycleBlueBook.com refunds the buyer on an escalated return, BicycleBlueBook.com recovers the full refund amount from you as described in section 07 and does not refund its commission.

Escalated returns

BicycleBlueBook.com's decision on an escalated return is final.

§ 09

Changes to These Terms

BicycleBlueBook.com may update these terms by posting a new version on this page and updating the Last updated date. Changes apply to orders placed after the new version is posted. Questions: support@bicyclebluebook.com.