Partner Shop Returns and Blue Book Promise Terms

You set your return policy in Listing defaults or on each listing. The policy shown on the listing when the buyer checks out is part of that sale, and you must honor it. If your policy is "no returns," the Blue Book Promise rules for Private Sellers apply to your orders (Section 11).

Buyers choose a reason when they start a return. "Not as described," "Missing parts," and "Damaged in shipping" are problem reasons. "Changed my mind" and "Doesn't fit" are change-of-mind reasons. If you disagree with a problem reason, you may apply your change-of-mind terms instead. We'll tell the buyer, who may escalate only if Section 10 allows it.

(a) Respond to a return request within 2 business days. (b) Refund the buyer within 3 business days after the carrier delivers the returned bike. The delivery date comes from carrier tracking. If tracking fails, use Mark as received in your portal. (c) An approved return closes automatically if the buyer hasn't shipped within 7 days of approval. We remind the buyer 2 days before. We send you reminders by email and text. A missed deadline marks the return Overdue and lets the buyer escalate.

Who pays follows your policy. If you pay or split the cost, upload a prepaid return label with tracking when you approve the return. If the buyer pays, the buyer ships and adds tracking. Every return ships with tracking.

(a) Problem returns: refund the full amount the buyer paid, including original shipping. (b) Change-of-mind returns: refund the full amount except original shipping, unless you choose to include it. (c) If a returned bike comes back damaged or missing parts, you may refund less than the full amount. (d) You may offer partial refunds while the buyer keeps the bike, including more than one on the same order, as long as the total stays below what the buyer paid.

Our commission is 7% of the order total, including tax and shipping. (a) When the bike comes back (a full refund, or a refund with a deduction under 5(c)), we refund our commission in proportion to the amount refunded. (b) When the buyer keeps the bike (a partial refund under 5(d)), we keep our full commission. (c) When we refund the buyer under Section 10, we keep our full commission.

The payment processing fee is not refundable. Stripe keeps it on every refund, and you bear it. We debit it from your account as its own line.

Your payout is held until the buyer's 48-hour inspection window closes or the buyer confirms the bike as described. If the buyer starts a return inside that window, your payout stays held until the return closes. For returns after your payout is released, we recover the refund under Section 9.

You authorize us to recover any refund, fee, or amount owed under these terms by reversing the transfer for that order, debiting your Stripe balance, and debiting the bank account linked to your payout account. If a bank debit fails, we pause your payouts and show the balance due in your portal. Your listings stay live. Proceeds from your next sales pay down the balance, shown as a labeled line on the original order. Payouts resume once the balance is cleared.

The Blue Book Promise backs your return policy. A buyer may escalate to us within 14 days after (a) you miss a response or refund deadline, for any return reason; or (b) you decline a return for a problem the buyer reported within 48 hours of delivery. Your decision on a change-of-mind or doesn't-fit return is final. If we refund the buyer, you owe us the full refund and the payment processing fee, we keep our commission, and we recover the amount under Section 9. Our decision on an escalated return is final as to the funds involved.

The Promise covers your shipped orders. It doesn't cover local pickup orders, because the buyer inspects the bike in person. On Sold As-Is listings, it covers only the wrong item or size, missing major components, and shipping damage. If you have a "no returns" policy, problems the Promise doesn't cover aren't refunded by us. You may still offer a partial refund or accept a return.

Pack every bike securely and add tracking to the order when you ship. When you ship on your own label, the bike is your responsibility until it's delivered, and you must insure each shipment for at least the sale price. A "Damaged in shipping" return is a problem return under Sections 2 and 5: you refund the buyer in full, the bike comes back to you, and you claim against your carrier or your insurer. If you don't resolve the return, the buyer may escalate under Section 10.